Terms of Service
Effective Date: May 14, 2026 · Last Revised: May 30, 2026 · Version 2.0
By using the services of Alamo Notary Services, you agree to comply with and be bound by the following terms and conditions. Please review these terms carefully. If you do not agree to these terms, you should not use our services.
Services Provided
Client Responsibilities
Fees and Payment
Cancellation & Rescheduling Policy
Notary Limitations
As commissioned notaries public, we are authorized to verify identities, witness signatures, administer oaths, and authenticate documents as required by California law. We are not attorneys and cannot provide legal advice, draft or prepare legal documents, or advise on the legal effect or sufficiency of any document presented for notarization. Clients are encouraged to consult qualified legal counsel regarding the content of their documents before scheduling.
Liability and Insurance
We maintain $100,000 Errors & Omissions (E&O) insurance in addition to the California state-mandated $15,000 notary bond. Our liability is limited to actual, documented damages directly caused by a notarial error or omission on our part. We are not liable for the content, legal validity, enforceability, or consequences of any document we notarize. See the full Errors & Omissions Policy section below for complete details.
Refusal of Service
We reserve the right to decline or discontinue service when: the signer cannot produce acceptable government-issued photo identification; the signer appears to lack mental capacity or is acting under duress or coercion; the document appears fraudulent, incomplete, or unlawful; a required signer is absent; or applicable legal requirements cannot be satisfied. A travel fee may still apply if we have already dispatched to the location.
Record Keeping
We maintain a notary journal for all notarial acts as required under California Government Code § 8206, with entries retained for a minimum of 10 years. These records are the property of the notary and may be subject to disclosure pursuant to a valid court order, subpoena, or as otherwise required by law. Clients may request a copy of their journal entry in accordance with applicable California law.
Dispute Resolution
These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles. We encourage clients to contact us directly to resolve any concern. If a dispute cannot be resolved informally within 30 days, it shall be submitted to binding arbitration under the rules of the American Arbitration Association, conducted in Contra Costa County, California. Each party waives the right to participate in a class action or class-wide arbitration. Nothing herein prevents either party from seeking emergency injunctive relief in a court of competent jurisdiction.
Electronic Acceptance & Communications
By booking an appointment online, submitting a contact form, or otherwise using our digital services, you provide electronic consent equivalent to a handwritten signature under the Electronic Signatures in Global and National Commerce Act (E-SIGN) and the California Uniform Electronic Transactions Act (UETA). You also consent to receive appointment confirmations, service updates, and operational communications electronically via email or SMS. You may opt out of non-essential communications at any time.
Data Use & Privacy
We collect only the personal information necessary to perform notary services — including your name, government ID details, contact information, and document type. This information is stored securely, never sold to third parties, and retained only for as long as required by California notary law and applicable regulations. By using our services, you consent to this limited use of your data. For complete details, please review our Privacy Policy.
Force Majeure
We shall not be liable for any delay or failure to perform notary services resulting from circumstances beyond our reasonable control, including but not limited to: natural disasters, government orders, public health emergencies, severe weather, road closures, or utility or infrastructure failures. In such events, we will make reasonable efforts to reschedule your appointment promptly and at no penalty to you.
Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable under applicable law, that provision will be modified to the minimum extent necessary to make it enforceable, or — if modification is not possible — severed from these Terms entirely. All remaining provisions will continue in full force and effect.
Modifications to Terms
We reserve the right to update or modify these Terms at any time. Revised Terms will be posted on this page with an updated effective date. For material changes, we will make reasonable efforts to notify active clients by email. Your continued use of our services following the effective date of any change constitutes your acceptance of the updated Terms. We recommend reviewing this page periodically to stay informed.
Errors & Omissions Policy
Alamo Notary Services carries $100,000 Errors & Omissions (E&O) insurance in addition to the California state-mandated notary bond. This coverage protects clients against financial loss resulting from a documented notarial error or unintentional omission on our part.
What E&O Insurance Covers
- Errors in completing the notarial certificate
- Failure to properly record a notarization in the notary journal as required by California law
- Mistakes in administering an oath or affirmation
- Unintentional omissions during the notarization process
- Accidental use of an expired commission or improper seal
What E&O Insurance Does Not Cover
- Fraudulent acts or intentional misconduct by any party
- Legal advice or document preparation errors (we do not provide legal services)
- The content, legal validity, or enforceability of any notarized document
- Consequences arising from the signer providing false identification or misrepresentation
- Losses unrelated to the notarial act itself
Limitation of Liability
Our total liability for any single notarial act, whether arising in contract, tort, or otherwise, shall not exceed the lesser of: (a) actual, direct damages proven to have been caused by our notarial error or omission, or (b) the total fees paid for the specific notarial service in question. We are not liable for indirect, consequential, incidental, or punitive damages of any kind.
Filing a Claim
If you believe you have experienced a loss due to a notarial error, please contact us in writing within 90 days of the date of the notarization. Prompt notification allows us to investigate, preserve records, and engage our insurer if appropriate.
Contact: fred@alamonotary.com or 510.570.9902
California Notary Bond
In addition to E&O insurance, we maintain the $15,000 notary bond required by California Government Code § 8212. The notary bond protects members of the public — not the notary — against financial harm caused by a notarial act. The bond and E&O coverage together provide layered protection for our clients.
This policy statement is provided for informational purposes and does not constitute a guarantee of coverage in any specific circumstance. Coverage is subject to the terms and conditions of our current insurance policy.
Acceptance of Terms
By booking an appointment or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. These terms constitute a legally binding agreement between you and Alamo Notary Services.
Alamo Notary Services • California Notary Public • Commission #2517923
Licensed and bonded in accordance with California Government Code Section 8200 et seq.
